Definitions and key terms

Nextronixs Private Limited (www.hestpro.com) hereby grants you access to www.hestpro.com(“the Website”) and invites you to purchase the services offered here. Nextronixs Private Limited is registered under Companies Act, 2013 (18 of 2013) in India, and is the owner of the e-commerce website www.hestpro.comand marketed by the brand name HEST in India.

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

– Company: when this policy mentions “Company,” “we,” “us,” or “our,”www.hestpro.com, it refers to Nextronixs Private Limited (www.hestpro.com), that is responsible for your information under this Return & Refund Policy.

– Customer: refers to the company, organization or person that signs up to use the Nextronixs Private Limited (www.hestpro.com) Service to manage the relationships with your consumers or service users.

– Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Nextronixs Private Limited (www.hestpro.com) and use the services.

– Service: refers to the service provided by Nextronixs Private Limited (www.hestpro.com) as described in the relative terms (if available) and on this platform.

– Website: Nextronixs Private Limited site, which can be accessed via this URL: https://hestpro.com

– You: a person or entity that is registered with Nextronixs Private Limited (www.hestpro.com) to use the Services.

Refund, return, replacement and cancellation policy

Thanks for shopping at www.hestpro.com. We appreciate the fact that you like to buy the electronic products we import and market as HEST by Nextronixs Private Limited through our website www.hestpro.com. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at www.hestpro.com. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at www.hestpro.com, you agree to the terms along with our website’s Privacy Policy.

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

Kindly note, once the purchase is complete, we don’t entertain any returns or cancellations. However, if there’s something wrong with the product you bought and for an unknown reason, the product is not functioning due to internal damage, then you have 24 hours from the date of purchase to submit a ticket through our website by following the link, https://hestpro.com/submit-ticket/ to request for either a refund and return the product or request for a replacement. Please bear in mind to provide all the required information as mentioned below for our team to validate the purchase to initiate the return, refund or replacement.

The guidelines are:

– The package needs to come back with the original receipt of the purchase.

– The product has to be in the packaging we sent in the first place.

– The product has to be damage free, if we find any damage to the product, we will cancel your refund immediately

Once we receive your package, we will inspect the product, validate the receipt and then approve or reject the refund or replacement. Accordingly, we will communicate the process, the status, and the number of days it might take for the refund. Refunds will be done only through the Original Mode of Payment.

Warranty:

We will provide 1-year warranty from the date of purchase and for detailed information on the warranty and the process to claim, please read our terms and conditions page.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

– Via Email: support@hestpro.com

– Via this Link: https://hestpro.com/contact-us