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FAQs
How do I place an order on Hestpro for smartwatches or earphones?
To place an order, simply browse our product categories, select the item you want, and click “Add to Cart.” Once you’ve added all desired items, go to your cart, review your order, and click “Proceed to Checkout.” Follow the on-screen prompts to enter your shipping information and payment details. After completing the process, you’ll receive an order confirmation email.
What payment methods are accepted on Hestpro?
We accept major credit cards (Visa, MasterCard, American Express) and UPI for secure and convenient payments.
What is the estimated delivery time for my order?
Check the shipping details page. Click here
Can I return or exchange a product if I'm not satisfied?
Check the Returns and Refund policy page. Click here
Do your products come with a warranty?
Yes for 1 year manufacture defect only. Read terms & conditions for more details. Click here
Are there any ongoing discounts or promotions for Hestpro products?
We periodically offer discounts and promotions on select products. To stay updated on our current deals, subscribe to our newsletter or visit our “Promotions” page on hestpro.com.
How do I create an account on hestpro.com?
To create an account, click the “Sign In” or “Account” link in the top menu, then select “Create an Account.” Follow the prompts to provide your information and set up your account.
How can I track the status of my order?
You can track your order by logging into your account on hestpro.com and visiting the “Order History” section. We also send regular email updates with tracking information.
How can I contact Hestpro's customer support for assistance?
For any questions or assistance, you can reach our customer support team through by Submitting a ticket under “Support Menu” on hestpro.com. You can also send us an email at support@hestpro.com for immediate attention. We’re here to help you with any inquiries or concerns you may have.
How to connect to bluetooth for all devices?
* All HighPod Earbud Models – Switch-on bluetooh on the device you want to connect our HighPods. Then look for the model number of the HighPod purchased and connect them respectively.
* Headphone Deepbeat Model H1 – Switch-on bluetooh on the device you want to connect our Headphone, Deepbeat. Then search for “T.S.Pioneer 1” and connect.
* Smartwatch HighSense Pro Model GTS5 – Switch-on bluetooh on the device you want to connect our smartwatch HighSense Pro. Then look for “GTS5-196a” and “GTS5CALL-196a” and connect both of them. Ensure “Audio Bluetooth” is on in your HighSense Pro. RUNMEFIT app can be downloaded from Apple or Google Play stores. Once you open the app, under devices, look for GTS5-196a to connect and enjoy various features
* Smartwatch HighSense Model GTR1 – Switch-on bluetooh on the device you want to connect our smartwatch HighSense. Then look for “GTR1-A550” and connect. RUNMEFIT app can be downloaded from Apple or Google Play stores. Once you open the app, under devices, look for GTR1-A550 to connect and enjoy various features
How do I place an order on Hestpro for smartwatches or earphones?
To place an order, simply browse our product categories, select the item you want, and click “Add to Cart.” Once you’ve added all desired items, go to your cart, review your order, and click “Proceed to Checkout.” Follow the on-screen prompts to enter your shipping information and payment details. After completing the process, you’ll receive an order confirmation email.
What payment methods are accepted on Hestpro?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal for secure and convenient payments.
What is the estimated delivery time for my order?
Delivery times vary depending on your location and chosen shipping method. Generally, orders are shipped within 1-3 business days, and standard shipping typically takes 3-7 business days. You can track your order using the provided tracking information.
Can I return or exchange a product if I'm not satisfied?
Yes, we offer a hassle-free return and exchange policy. If you’re not satisfied with your purchase, please contact our customer support within 30 days of receiving your order to initiate the return process.
Do your products come with a warranty?
Yes, both HIGHSENSE PRO and HIGHSENSE smartwatches come with a manufacturer’s warranty. The warranty details vary by product and are outlined in the product description. Please refer to the specific product page for warranty information.
Are there any ongoing discounts or promotions for Hestpro products?
We periodically offer discounts and promotions on select products. To stay updated on our current deals, subscribe to our newsletter or visit our “Promotions” page on hestpro.com.
How do I create an account on hestpro.com?
To create an account, click the “Sign In” or “Account” link in the top menu, then select “Create an Account.” Follow the prompts to provide your information and set up your account.
How can I track the status of my order?
You can track your order by logging into your account on hestpro.com and visiting the “Order History” section. We also send regular email updates with tracking information.
How can I contact Hestpro's customer support for assistance?
For any questions or assistance, you can reach our customer support team through our “Contact Us” page on hestpro.com. We’re here to help you with any inquiries or concerns you may have.
What devices are compatible with HIGHSENSE PRO and HIGHSENSE smartwatches?
Our smartwatches are designed to work with a wide range of iOS and Android devices. Please check the product description for compatibility details.
About
“Hest” is a brand by Nextronixs Private Limited. It’s a leading brand specializing in high-quality earphones and feature-rich smartwatches. We are dedicated to enhancing your audio experience and optimizing your time. Our meticulously crafted earphones deliver exceptional sound quality, while our smartwatches empower you to stay organized and achieve your goals.
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